Secure a Medicaid Ride
Hope Town is committed to providing non-emergency medical transportation (NEMT) to the general public, offering a vital link between individuals and their necessary transportation needs. We aim to bridge the transportation gap, ensuring everyone can access quality medical care and other critical life appointments.
Requesting a Medicaid Ride
Getting a Medicaid ride with Hope Town is simple! Follow these easy steps to request your ride:
Step #1: Call Your Insurance Provider
Initiate the process by calling the number on your insurance card to set up your Medicaid ride. If you want to utilize Hope Town services, please tell them: “I would like Hope Town to be my preferred transportation provider.” They are not required to honor your request, but they will at least notice and do their best.
Step #2: Contact Hope Town Dispatch
Next, contact our dispatch team at 234-430-9365 and provide your confirmation number from your insurance provider. This step helps us secure your ride through our Hope Town portal. While your ride may be automatically assigned, calling us directly increases the likelihood that we can be your chosen ride provider.
Step #3: Stay Informed
Once your ride is booked, you will receive automatic notifications regarding the expected arrival time of your Hope Town transportation at 5:00 p.m. EST the day before your scheduled ride. We believe in keeping you informed and ensuring a smooth experience. Please indicate to our dispatch team if you prefer a text message, and this can be arranged!
Medicaid Transportation Information
We understand navigating Medicaid transportation services can be difficult. Hope on Wheels is based in Windham, Ohio and services surrounding areas. If you have questions or concerns, we are just a phone call away. Our drivers are punctual and local to better service you.
CareSource
CareSource requires that you request your ride with 48-hour notice. Please call the number on your insurance card to schedule transportation and request “Hope Town” as your preferred provider.
Buckeye Health Plan
Buckeye Health Plan transportation services require members call directly 48 hours (two business days) in advance at 1-866-246-4358 (TDD/TTY: 1-800-750-0750) to schedule transportation. When you call, request Hope on Wheels.
Molina Healthcare
When you call Molina to schedule your ride, specify that you would like to use Hope on Wheels. Please call (866) 642-9279 to arrange transportation or if you have questions. For hearing impaired TTY/Ohio Relay, call (800) 750-0750 or 7-1-1 for assistance. Be sure to call no later than 2 business days in advance of your appointment.
Paramount
Hope on Wheels is able to provide your Paramount Medicaid ride. Call 1-866-837-9817 (TTY call 1-800-750-0750) between 7 a.m. and 7 p.m. and request Hope on Wheels as your transportation provider.
Anthem
To get a ride: 1. Call Anthem Blue Cross Transportation Reservations at. 1-877-931-4755 at least 5 business days before your appointment.
Humana
To set up transportation, Call Access2Care at 855-739-5986 (TTY: 866-288-3133), Monday – Saturday, from 8 a.m. – 6 p.m., Eastern time. To cancel a ride, call at least 24 hours in advance.
United Health Care
To schedule a ride, members can call 1-800-349-1855, TTY 711, 2 days before their appointment.
Don’t See Your Provider?
That’s OK! Call 234-430-9365 and let us see how Hope on Wheels can help you navigate your Medicaid ride.
Hope on Wheels is honored to serve the Windham community and neighboring areas by offering reliable Medicaid transportation. Our commitment is to enhance accessibility, improve healthcare outcomes, and contribute to the overall well-being of our community.
Hope Town, Inc.
Privacy Policy
Hope Town Ohio / Hope Town Inc
Last Updated: March 11, 2026
1. Introduction
Hope Town Ohio ("we," "our," or "us"), operating under the Hope Town AI brand, is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit our website at https://www.hopetownohio.org or interact with our programs and services.
2. Information We Collect
We may collect the following types of information:
- Full name
- Email address
- Phone number
- Mailing address
- Program enrollment information
- Communications and correspondence with our organization
- Website usage data (pages visited, time on site, browser type)
- Cookie and tracking data (see Section 6)
3. How We Use Your Information
- Respond to inquiries and service requests
- Schedule and confirm appointments and consultations
- Send program updates, reminders, and notifications
- Deliver AI training and education services
- Improve our website and service offerings
- Comply with legal obligations
4. SMS / Text Messaging Opt-In
If you provide your phone number and consent to receive SMS messages, we will use your number to send text messages related to the purpose(s) you consented to, including appointment reminders, scheduling updates, program notifications, or marketing messages (if separately consented).
Your SMS consent and phone number will NOT be shared with third parties or affiliates for their own marketing purposes. SMS opt-in data is used solely to communicate with you on behalf of Hope Town Ohio / Hope Town AI.
You may opt out of SMS messages at any time by replying STOP to any message. You may reply HELP for assistance.
5. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering services, solely as necessary to perform those functions. These providers are bound by confidentiality obligations.
We do not share SMS opt-in information with any third party for marketing purposes.
6. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences. We may use session cookies and analytics tools to understand website traffic. We do not sell cookie or tracking data to third parties.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.
8. Your Rights
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of SMS communications at any time by replying STOP
- Opt out of email communications by following unsubscribe instructions
9. Children's Privacy
Our services are intended for individuals 18 years of age and older. We do not knowingly collect personal information from minors under 18.
10. Contact Information
Hope Town Ohio / Hope Town AI
9621 E Center St, Windham, Ohio 44288
Email: info@hopetownohio.org
Phone: 330-326-6018
Website: https://www.hopetownohio.org
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
Terms of Service
Hope Town Ohio / Hope Town AI
Last Updated: March 11, 2026
1. Acceptance of Terms
By accessing or using our website at https://www.hopetownohio.org or enrolling in any programs or services offered by Hope Town Ohio or Hope Town AI, you agree to be bound by these Terms of Service.
2. About Our Services
Hope Town Ohio is a residential facility and services organization. Hope Town AI is our brand delivering AI training, education, and consultation services.
3. SMS Messaging Program
Program Description: By opting in to our SMS program, you consent to receive text messages from Hope Town Ohio / Hope Town AI including appointment reminders, scheduling confirmations, program updates, and service notifications.
How to Opt Out: Text STOP to any message to unsubscribe.
How to Get Help: Text HELP for assistance, or contact us:
Email: info@hopetownohio.org | Phone: 330-362-6018
Message and Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
4. Age Requirement
You must be at least 18 years of age to use our services or opt in to SMS communications.
5. User Conduct
You agree not to use our services for any unlawful purpose or in any way that could harm our organization, its staff, clients, or reputation.
6. Intellectual Property
All content on our website and in our programs is the property of Hope Town Ohio / Hope Town AI and may not be reproduced without written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Hope Town Ohio / Hope Town AI shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
8. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
9. Changes to These Terms
We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated effective date.
10. Contact
Hope Town Ohio / Hope Town AI
9621 E Center St, Windham, Ohio 44288
Email: info@hopetownohio.org
Phone: 330-326-6018